Frequently asked questions about PaniniBoxC LLC

Hobby boxes are made for the collector market and carry far better odds at autographs, parallels, and numbered inserts. Retail boxes are the lower-cost versions sold in general stores — fun to rip, but with fewer hits per box.

PaniniBoxC stocks hobby configurations almost exclusively, so you get the strongest chase for your money.

Yes. Every item we sell is factory-sealed and sourced through authorized distributors and manufacturers including Panini America, Topps, Bowman, Upper Deck, and Leaf. We never sell opened, resealed, tampered, or counterfeit product.

Factory-sealed hobby boxes, blasters, and cases across baseball, basketball, football, hockey, soccer, UFC, and Leaf. You can browse the full catalog on our Shop page.

We do not currently sell single cards or graded slabs. If you're hunting something specific, email us and we'll tell you if we can source it.

A pre-sale reserves an upcoming release before it's officially out. Your card is charged in full at checkout, and we ship within 1–2 business days of the manufacturer's release date.

Manufacturers move release dates sometimes, and that's outside our control. Pre-sale orders can't be cancelled once payment goes through.

On high-demand releases we cap how many units one customer can buy so bulk buyers don't clear the shelf in the first hour. The limit shows on the product page when it applies.

Standard shipping is free on every order, with no minimum. Single pack or full case, you pay nothing for standard delivery.

If you want it faster, expedited options such as UPS 2-Day Air and Next Day Air are available at checkout for an added fee. Standard always stays free.

Same-day shipping on orders placed before 2:00 PM Central, Monday through Friday. Orders placed after that, on Sunday, or on a federal holiday go out the next business day. Saturday orders are processed Saturday or Monday depending on carrier pickup.

Pre-sale items ship within 1–2 business days of the manufacturer's release date.

After it ships, expect:

• Standard shipping — 3–7 business days
• 2-Day Air — 2 business days
• Next Day Air — 1 business day

Every package gets a tracking number, no exceptions. Full details are in our Shipping Policy.

Use the tracking link in your shipping confirmation email, or enter your order ID and billing email on our Order Status page. If you have an account, your full order history is under My Account.

If tracking hasn't moved for more than 7 business days past the estimated delivery date, email us and we'll open a carrier investigation.

Every order ships from our facility at 1009 NW 68th St, Oklahoma City, OK 73116.

We currently ship within the United States only — all 50 states, plus PO Boxes and APO/FPO military addresses. We do not offer international shipping at this time.

UPS, USPS, and FedEx. Which one we hand your order to depends on its size and your address.

Email us right away. If the order hasn't shipped, we can usually update it. Once it's on a truck we have to wait for it to come back to us before we can resend it, and a reshipping fee may apply when the address was entered incorrectly.

Bubble wrap around the product, reinforced cardboard outer boxes, packing peanuts or air pillows for cushion, and fragile labels where needed. Sealed product is worth protecting, so we don't cut corners on it.

We accept major credit and debit cards — Visa, Mastercard, American Express, and Discover — processed securely through Stripe at checkout.

We do not accept checks, money orders, cryptocurrency, or cash on delivery. Approved wholesale accounts have separate payment terms, covered in our Wholesale Policies.

All prices, charges, and refunds are in U.S. Dollars (USD). If your card is issued in another currency, your bank handles the conversion at its own rate and may add its own fee.

In full at the moment you place the order, including taxes and any expedited shipping. You'll see one charge on your statement covering the whole order. Pre-sale items are charged at order time even though they ship later.

We collect sales tax where U.S. state law requires it. The amount is based on your shipping address and calculated automatically at checkout. Tax-exempt buyers should email their exemption certificate before ordering.

We'll email you and hold the order for 48 hours while you update your payment details. If we don't hear back in that window the order is cancelled automatically and the stock goes back on the shelf.

Your price is locked once the order is placed. If prices rise, we honor what you paid. If prices drop, we can't refund the difference — the card market moves daily and we'd never stop adjusting.

You have 90 days from delivery to start a return on unopened, sealed product in its original condition. Email us first with your order number and reason — we reply within 1–2 business days and send a prepaid label once approved.

Opened product is final sale. Once a seal is broken it can't come back, which is standard across the hobby. Full terms are in our Refund and Returns Policy.

Don't throw anything away — keep the product, the shipping box, and the packing material exactly as they arrived. Photograph the damage from a few angles and email us within 48 hours of delivery with your order number.

We'll replace the item at no cost to you, usually without needing it shipped back. If a replacement isn't available we'll refund you or offer a comparable alternative.

Email us within 7 days of delivery with your order number and photos of what arrived. We'll send a prepaid return label and ship the correct product right away, at zero cost to you.

Please don't open sealed product that was sent in error — we can't take it back once the seal is broken.

No. What's inside a sealed box is set by the manufacturer, and pull rates vary by design — that variance is the hobby. We can't refund based on hits, insertion ratios, or box results.

For a defect on an individual card such as centering or a print error, the manufacturer handles it. Email us and we'll point you to the right collector services team.

If it hasn't shipped, contact us as fast as you can and we'll try to stop it. A 20% cancellation fee applies to cover payment processing and picking costs.

Shipped orders and pre-sale orders can't be cancelled.

Refunds go back to your original payment method. Allow 5–10 business days after approval for it to appear on your statement. Original shipping is non-refundable unless the problem was on our end.

Yes — a 12-month warranty from the date of delivery on everything we sell. If an item has a manufacturing defect or fails under normal use, we'll replace it or refund it. See the Warranty & Replacement policy for the full terms.

• Sealed product that arrives crushed, dented, torn, or damaged in transit
• Wrong item shipped
• Items missing from a delivered order, once verified
• Sealed product with a clear factory defect visible without opening it
• Supplies and accessories that fail under normal use

• Cards inside sealed boxes — centering, print defects, and surface issues go to the manufacturer
• Disappointing pulls or boxes that miss expected insertion ratios
• Anything opened — once a seal is broken, warranty replacement ends
• Damage caused after delivery, and normal wear and tear

It depends on who made the set — Panini America, Topps, or Upper Deck each run their own collector services team for card-level claims. Email us with your order number and we'll tell you which one to contact and what they'll ask for.

No, guest checkout works fine. An account just makes it easier to track orders, save addresses, and pull up your history later.

Yes, for qualified retailers, breakers, and resellers in the United States. Email contact@paniniboxc.com with "WHOLESALE APPLICATION" in the subject line and include your business license, reseller certificate, EIN, business address, and proof of an active storefront.

Terms are in our Wholesale Policies.

No. Wholesale is reserved for businesses reselling the product. Purchasing wholesale for personal use isn't permitted.

Yes. Card details are handled by Stripe, a PCI-compliant processor, and never touch our servers — we don't see or store your full card number. The whole site runs over SSL encryption.

We use your details to process orders and support you, nothing more. We don't sell or rent customer information for marketing. Read the Privacy Policy for specifics on what we collect and why.

Email contact@paniniboxc.com with "ACCOUNT COMPROMISED" in the subject line. We'll lock the account and help you regain access. Security researchers can use our security reporting page.

Contact us before you dispute it with your bank — most unfamiliar charges are a different billing name or a family member's order, and we can resolve it same day. Filing a chargeback without contacting us first can result in your account being suspended.